Frequently Asked Questions

After signing up for StaffPhotoBoard, you can create your first board by going to your dashboard and clicking "Create Board". You can then customise it by adjusting settings like the board name, layout, and styling.

For each team member, you'll need their full name. A profile photo and job title is recommended but optional. You can also add email contact information if desired. Team members can be added individually through the "Team" section in your dashboard.

You can view all pricing details on our pricing page.

You pay £3 per board per month. You only pay for the boards you have active.

After you complete checkout, your subscription starts immediately. You'll have instant access to all features included in your chosen plan.

You're charged immediately when you subscribe, then on the same date each month (or year for annual plans). You can view your billing history from your account settings.

When you cancel, you keep access to all features until the end of your current billing period. After that, your boards will become read-only — no data is deleted.

We accept all major credit and debit cards via Stripe, our secure payment processor.

Yes, we offer a 14-day free trial. No credit card required to start. You can create your first board and test all features.

Yes! You can deactivate boards at any time to stop paying for them. Reactivate them later when you need them again.

Yes, you can upgrade or downgrade at any time from your account settings. Changes take effect on your next billing date.

Your photo board can be displayed on any device with a web browser, including computers, tablets, smartphones, and digital displays.

We support JPEG and PNG. We recommend using high-quality images with a 4:5 aspect ratio (portrait).

To set up a dedicated kiosk display, you'll need to obtain your board's kiosk URL from the dashboard and configure a PC to run Chrome in kiosk mode.

For detailed setup instructions, see our Kiosk PC Setup Guide.

Not natively. Each kiosk URL displays one board. You would need multiple PCs or a custom browser extension to rotate between boards.

The board will show the last loaded state. Content will update automatically once connectivity is restored. No manual intervention is required.

No. Kiosk URLs remain valid until you manually rotate the key or your subscription expires.

Yes, though setup may be different. Open the kiosk URL in Chrome and use the device's kiosk or guided access features (iOS: Guided Access, Android: Screen Pinning).

Make changes through the main dashboard. Kiosk displays will automatically refresh to show updated content within a few minutes.

This is not currently supported. Kiosk URLs provide read-only access from any IP address. If you suspect your kiosk URL has been compromised, you can rotate the key from the dashboard settings.

Yes! Use the display designer to customise colours and layouts.

Currently, only board administrators can update team member information.

StaffPhotoBoard is a web-based application that works best on a Chromium based browser.

It may be possible to recover your board for a short period — contact support.

Yes. Your organisation can have multiple user accounts, each with a role — owner, admin, editor, or viewer — that controls what they can do. Invite colleagues with a one-time invite link from your organisation settings page, and if you belong to more than one organisation you can switch between them from the header.

Bulk import functionality is currently in development. If you need to import a large number of photos and member information, please contact our support team for assistance with your specific requirements.

Contact Support.